Terms of service

Terms of Service

These terms cover your use of dramour.com and anything you buy from us. By placing an order you agree to them. We have kept them in plain language on purpose — if anything here is unclear, ask us before you buy.

Who you are buying from

This store is operated by [TO CONFIRM: registered legal entity name], registered at [TO CONFIRM: full registered address], GSTIN [TO CONFIRM: GST number]. Contact: support@dramour.com.

Prices and payment

All prices are in Indian Rupees and include GST. The price you see at checkout is the price you pay — delivery charges, where they apply, are shown before you confirm.

We may change prices at any time, but a change never affects an order you have already placed. If a product is listed at an obviously wrong price because of a technical error, we will contact you and cancel the order rather than silently charge you the higher amount.

Your order

Your order is an offer to buy. It is accepted when we dispatch it, and that is the point a contract exists between us.

We may decline or cancel an order — for example if the item is out of stock, if we cannot verify a cash-on-delivery order, or if we believe the order is fraudulent. If you have already paid for an order we cancel, you get the full amount back.

Stock

Our bags are made in small runs and several colours exist in single quantities. We do our best to keep the site accurate, but if an item sells out between your order and our packing bench, we will tell you and refund you in full.

Product images and descriptions

We photograph every colourway ourselves and describe materials as accurately as we can. Leather and fabric vary slightly piece to piece, and screens render colour differently — a small difference between the photograph and the bag in your hands is normal and is not a defect. Anything beyond that is covered by our Refund Policy.

Returns, exchanges and refunds

Covered in full in our Refund Policy, which forms part of these terms. Delivery is covered in our Shipping Policy.

Your account

If you create an account, keep your login details to yourself. You are responsible for what happens under your account. Tell us straight away if you think someone else has access.

Your data

What we collect and why is set out in our Privacy Policy. You can withdraw consent for marketing at any time, and every marketing message we send carries a way to opt out.

Our content

The photography, text, designs and the Dramour name on this site are ours. Please do not copy or reuse them commercially without asking. You are very welcome to share our images socially with credit.

Reviews

Reviews on this site are written by people who bought the product. We do not write reviews ourselves, and we do not delete a review for being critical.

What we are responsible for

We stand behind what we sell. If a bag is faulty or not as described, we will refund or replace it under our Refund Policy and under the Consumer Protection Act, 2019 — nothing in these terms takes away a right the law gives you.

Beyond that, our liability for any order is limited to what you paid for it.

Grievance redressal

As required by the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer: [TO CONFIRM: name]
Email: support@dramour.com
Phone: +91 87795 24108

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

Governing law

These terms are governed by the laws of India, and the courts at [TO CONFIRM: city of registered office] have jurisdiction.

Changes

We may update these terms. The version on this page when you place an order is the version that applies to that order.